Virginia Beach, VA Department Store | Clothing & Shoes | JCPenney (2024)

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Frequently Asked Questions

• We offer fast and flexible shipping to your home in both standard and expedited options. With a minimum purchase of $75, get free standard shipping and receive your items in 3-5 business days. Some purchases may also be eligible for free ship to store. Learn more by clicking here.

• Yes! JCPenney Fast and Free curbside pickup is completely contact-free and a convenient service for customers available at all stores. Order on jcp.com and select "same day pickup" 2 hours prior to closing to get it today or select "ship to store" and we'll let you know when your order is here. Here's how it works:

  • Shop: Before proceeding to checkout on jcp.com, select free "Same Day Pick Up" or "Ship to Store." Either way, we'll notify you via email when your order is ready.
  • Park: Proceed to the dedicated curbside parking area outside of the store. We provide store-specific instructions and links for turn-by-turn directions to our Curbside Pickup parking spots in your "Ready for Pickup" email and our JCPenney app.
  • Check in: When you arrive, let us know you're here by clicking on the "Go Curbside" link in your "Ready for Pickup" email or using our highly-rated JCPenney app. In the app, just go to the "Order Details" and select "Go Curbside," then find directions and the option to select "I'm at the store," to check in. At that point, you'll receive status updates as an associate processes your order inside the store.
  • Drive Away: One of our associates will grab your order and place it in the back seat or trunk of your car, adhering to social distancing recommendations. Want to see what's new? We also offer Same Day In-Store pickup. Visit your store's in-store pickup location and an associate will be happy to help with your order. For more ways to pick up, check out our same day pick up guide.

• Not to worry – we can help! We will gladly accept most JCPenney Store and jcp.com merchandise returns in original condition. You can bring your return to your nearest store or start an online return from your account online or in the JCPenney app. Refer to the JCPenney Return Policy for details.

• Membership is free and all Rewards Members earn points on qualifying purchases in stores and online – get a $10 reward for every 200 points earned! You'll also get an annual birthday offer in addition to special offers and extra earning opportunities. Your rewards can be used by printing or scanning the reward from your email or applying the rewards during online or app checkout. Learn more and sign up on our JCPenney Rewards Page.

• You can apply in store by filling out an application or you can apply online here. With your JCPenney credit card in hand you'll get 2X the rewards points, and you'll be eligible for special financing on qualifying purchases. Plus, keep an eye open for exclusive savings days and offers throughout the year where JCPenney credit card members save even more.

• Check out our weekly ad and discover must-have deals. Shop online or explore what's available before heading to your nearest store.

• Yes, we offer our price match guarantee on any retailer's in-store and online prices. The only exclusions are marketplaces, third party sellers such as deal websites, and auctions. We also do not offer an additional % off when matching a competitor's price. For more details on our price match policies, please click here

• Yes! We currently take Apple Pay in stores as well as most other major forms of payment. For more details about our in store and online payment options, please click here.

• Many of our frequest customer questions can be answered here, but for any additional questions or concerns you can also call us at 1-800-322-1189

• Yes! We carry a wide range of formal dresses for women as well as formal dresses for juniors